FAQ

Tab
Archive

  • Can you transcribe a song for me?

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    All the tabs are contributed by users (via songsterr.com website). We don't do the transcriptions ourselves.
  • Can I download tab for offline use?

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    Sorry, but Songsterr web app is an online-only service. Please try our mobile apps instead. Both iOS and Android apps support offline mode.
  • Guitar doesn’t sound like the tab

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    Please note, that song can be in a non-standard tuning. The tuning is shown near the beginning of the first measure.
  • Error: "Sorry this content has been removed"

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    At the moment we don't have licenses with the publisher of this artist. We are doing our best to get them.
  • Revert to previous version

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    You can access the previous revisions of a tab by clicking the Edit button to the right of the song title. Please note, that you'll have to use a desktop browser and our web app for this.

Songsterr
Plus

Songsterr
Player

  • How to read guitar tabs?

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    Check out this page for a quick intro with examples. Click here to download this page in pdf.
  • Do you support lyrics and Chords?

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    Chord signs and lyrics are added by transcribers. Unfortunately, not that many users add them. If chord signs and lyrics are present in transcription we do show them. We are thinking of ways to motivate users for better transcriptions.
  • I hear the sound, but don't see the tab for it

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    Most tabs on Songsterr have multiple tracks. You can switch between tracks using Mixer. Please use the Instrument button (one right below Play) to switch to another track.
  • I play piano. How can I use your tabs?

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    Unfortunately, guitar tabs don't have much sense for piano and wind instrument players. Some tabs have tracks for these instruments but they’re only useful if you want to learn how to play these parts on guitar. Adding traditional music notation might be something we'll consider working on in the future.
  • I play ukulele. How can I use your tabs?

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    Unfortunately, we don't have many ukulele tabs and don't get many requests from ukulele players. We would recommend checking the pages of famous ukulele players, e.g. Israel Kamakawiwo'ole
  • How can I change the pitch of a tab?

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    You can change the sound pitch using the Retune button near the first measure of the song. Please note, that this will not transpose the tab — just the audio. Also, please note, that at the moment this feature works on the web and Android apps only.

Miscellaneous

  • Why are you posting the wrong tabs?

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    All tabs are contributed by users. We don't do the transcriptions ourselves, so errors and inaccurate or incomplete versions of transcriptions are possible.
  • My Favorites songs are gone!

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    There is no way to restore favorites if you've used the app without signing in. Please Sign Up for a free Songsterr Account. And sign in from within the app to backup your favorites to our servers and prevent this problem from happening in the future.
  • The sound plays a second behind the green cursor

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    Perhaps the reason is that you are using Bluetooth headphones or speaker. If so, try using wired headphones.
  • I can't remember my password

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    Please use this link to reset your password.
  • Do you have an API?

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    Our licenses with music publishers don't allow us to share tab content in cases like yours.

Songsterr
iOS
App

  • How can I print the tabs?

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    At the moment printing (including printing to PDF) works on the paid plan of the desktop (Mac or PC) web app only. You can subscribe here.
  • I made the purchase by mistake. Can I have a refund?

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    Here are the steps to request a refund for an App Store purchase.
    We cannot make a refund from our side since your subscription is managed by iTunes.
  • My active paid subscription doesn't work

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    If you have an active paid subscription but for some reason, the app doesn't provide you full access please do the following:
    1. Tap Settings > iTunes & App Store.
    2. Tap Sign Out (even if you see the correct Apple ID).
    3. Tap Sign In, then enter your Apple ID and password. Please make sure you use the same Apple ID that you've used to subscribe.
    If this doesn't help, please try two more things:
    1. Delete and reinstall the app from the App Store.
    2. Reboot your iOS device.
    If this doesn't help, send us an email from within the app. To do this, tap on the "?" button and then on the "Email" button. This way we'll receive some logs that will help us fix the problem. To speed up the resolution of your question, please send the following screenshots to support+ios@songsterr.com
    1. A screenshot of what you see after you click this link on your iOS device.
    2. A screenshot of what you see when you open a tab in the app.
    Here are the instructions on how to take a screenshot
  • How can I cancel my subscription?

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    Please follow this link on your iOS device and set Auto-Renewal to OFF to cancel your subscription.
  • I can't cancel my subscription

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    Please try out the steps from this article.
  • I paid for the app but can't sign in

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    Looks like you are trying to sign in from the Songsterr app. Please note that your paid subscription is managed by iTunes — not Songsterr. If you have a paid subscription, the app should work without signing in. Signing in is only needed to sync favorites between devices.
  • I can't hear the sound in the tabs

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    Please make sure that silent mode is not enabled on your device. If you have an iPad, swipe upward from the bottom to open the Control Center menu. Then tap the "Mute" icon. If you have an iPhone, just toggle the button on the left side of your device.
  • Can I use tabs offline?

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    The tracks that you open online are cached and will also work offline. You don't have to play the whole track to cache it for offline usage — just wait a few seconds for the audio to load.

Songsterr
Android
App

  • My premium subscription doesn't work

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    Please sign in with the Google Account that you've used to purchase the app. If this doesn't help, please send us an email via Settings - Contact support. This way we'll get additional information on your setup that will help us fix the problem. To speed up the resolution of your question, please send a screenshot of what you see to support+android@songsterr.com Here are the instructions to take a screenshot on an Android device.
  • When is my next payment due?

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    Our Android app is a one-time fee. There is no monthly subscription.
  • Can I use tabs offline?

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    The tracks that you open online are cached and will also work offline. You don't have to play the whole track to cache it for offline usage — just wait a few seconds for the audio to load.

Contributing
Tabs

  • How can I add a new tab?

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    You can submit tabs via the Submit Tab button in the left toolbar. Please note that you'll need to use a desktop web browser. To create a tab you'll need to either buy Guitar Pro software or use a free TuxGuitar alternative.
  • Can I fix mistakes in the tabs?

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    You can submit a new revision via the "Edit" button in the top right corner. Please note that you'll need a desktop browser for that. To edit tabs you'll need to either buy Guitar Pro software or use a free TuxGuitar alternative.

Have not found the answer? Write to us!

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