If you have an active paid subscription but for some reason, the app doesn't provide you full access please do the following:
- Tap Settings > iTunes & App Store.
- Tap Sign Out (even if you see the correct Apple ID).
- Tap Sign In, then enter your Apple ID and password. Please make sure you use the same Apple ID that you've used to subscribe.
If this doesn't help, please try two more things:
- Delete and reinstall the app from the App Store.
- Reboot your iOS device.
If this doesn't help, send us an email from within the app. To do this, tap on the "?" button and then on the "Email" button. This way we'll receive some logs that will help us fix the problem. To speed up the resolution of your question, please send the following screenshots to firstname.lastname@example.org
- A screenshot of what you see after you click this link on your iOS device.
- A screenshot of what you see when you open a tab in the app.
Here are the instructions on how to take a screenshot