FAQ

All the tabs are contributed by users (via songsterr.com website). We don't do the transcriptions ourselves.

All tabs are contributed by users. We don't do the transcriptions ourselves. So errors and inaccurate or incomplete versions of transcriptions are possible.

Songsterr web app is an online-only service. Try our mobile apps instead. Both iOS and Android apps support offline mode.

At the moment we don't have licenses with the publisher of this artist. We are doing our best to get them.

You can access the previous revisions of a tab by clicking the Edit button to the right of the song title. You'll have to use a desktop browser and our web app for this.

Send us a screenshot of what you see to our email address support+web@songsterr.com

Use this link to cancel your subscription.

No, our web app is a separate product with its own $9.90/month subscription. For the iOS subscribers and the Android app buyers we offer one month of the Songsterr Plus paid plan of our web app for free. Forward us your Apple receipt of the subscription purchase at support+web@songsterr.com.

Monthly payments are the only option at the moment.

You can update your credit card details from your account page.

Looks like your credit card has expired. You can resubscribe by clicking "Subscribe to Plus for $9.90/month" on this page. You will be prompted to enter your new credit card details.

Check out this page for a quick intro with examples. Click here to download this page in pdf.

For desktop users: click the "?" icon at the vertical instrument panel at the right. It's the last (the lowest) icon.

For mobile users: tap the "(notation)" link under the name of a drum track. The drum track name is right under the song title.

The Songsterr player supports the following hotkeys

• Space - Play/Pause
• Backspace - Play from the beginning
• Left/Right Arrow - Move the cursor backward/forward
• Up/Down Arrow - Move the cursor line up/down
• Alt+Enter - fullscreen mode on/off
• M - Mute/unmute the current track
• S - Change playback speed
• T - Show tracks
• L - Turn loop mode on/off
• C - Turn count-in mode on/off
• P - Print

Most browsers allow users to mute the audio playing in one of the browser's tabs:

• Google Chrome displays a little speaker icon on any browser tab that is currently playing audio. To mute the audio for a tab, right-click the tab and choose Mute site
• Microsoft Edge. Simply click the audio icon or right-click the tab to choose Mute from the drop down menu.
• Safari. Click the Audio button in the Smart Search field.
• Firefox displays a speaker icon on the tab making noise, and you can click it to mute the audio of that tab without switching to it. You can also right-click the tab and choose Mute Tab.

Check this article for more details.

Chord signs and lyrics are added by transcribers. Unfortunately, not that many users add them. If chord signs and lyrics are present in transcription we do show them. We are thinking of ways to motivate users for better transcriptions.

Most tabs on Songsterr have multiple tracks. You can switch between tracks using Mixer. Use the Instrument button (one right below Play) to switch to another track.

The song can be in a non-standard tuning. The tuning is shown near the beginning of the first measure.

Unfortunately, guitar tabs don't have much sense for piano and wind instrument players. Some tabs have tracks for these instruments but they’re only useful if you want to learn how to play these parts on guitar. Adding traditional music notation might be something we'll consider working on in the future.

Unfortunately, we don't have many ukulele tabs and don't get many requests from ukulele players. We would recommend checking the pages of famous ukulele players, e.g. Israel Kamakawiwo'ole

You can change the sound pitch using the Pitch Shift button near the first measure of the song. This will not transpose the tab — just the audio. At the moment this feature works on the web and Android apps only.

All tabs are contributed by users. We don't do the transcriptions ourselves, so errors and inaccurate or incomplete versions of transcriptions are possible.

There is no way to restore favorites if you've used the app without signing in. Sign Up for a free Songsterr Account. And sign in from within the app to backup your favorites to our servers and prevent this problem from happening in the future.

Perhaps the reason is that you are using Bluetooth headphones or speaker. If so, try using wired headphones.

Use this link to reset your password.

Our licenses with music publishers don't allow us to share tab content in cases like yours.

At the moment printing (including printing to PDF) works on the paid plan of the desktop (Mac or PC) web app only. You can subscribe here.

Here are the steps to request a refund for an App Store purchase.

If you have an active paid subscription but for some reason, the app doesn't provide you full access do the following:

1. Make sure that you have the latest version of the app.
2. Tap the Restore Purchase button on the tab screen.
3. Sign in with your Apple ID and password as many times as you are prompted to.
4. If this doesn't help, send us an email from within the app. To do this, tap on the "?" button and then on the "Compose message" icon at the top right corner. This way we'll get some logs that will help us fix the problem.

Follow this link on your iOS device and set Auto-Renewal to OFF to cancel your subscription. If it doesn't help try out the steps from this article.

This can happen if you are trying to sign in from the Songsterr app using your Apple ID. Actually you don't need to sign in to use the app. Your paid subscription is managed by Apple App Store — not Songsterr. Signing in is only needed to sync favorites between devices. If you don't have an account on Songsterr you need to sign up first.

Yes, the tracks that you open online are cached and will also work offline. You don't have to play the whole track to cache it for offline usage — just wait a few seconds for the audio to load.

No, we haven't yet implemented a way to use your iOS app subscription with our web app. For the Songsterr iOS subscribers we offer one month of the Songsterr Plus paid plan of our web app for free. Сontact us at support+ios@songsterr.com

No, our iOS app is a different product at the moment. But you can get one month of the Songsterr premium subscription for free both on your computer and in the Songsterr iOS app if you send us the Google Play receipt of your purchase at support+ios@songsterr.com.

Our iOS app is a different product at the moment. But you can get one month of the Songsterr premium subscription for free both on your computer and in the Songsterr iOS app if you send us the Google Play receipt of your purchase at support+android@songsterr.com.

Our Android app is a one-time fee. There is no monthly subscription.

The tracks that you open online are cached and will also work offline. You don't have to play the whole track to cache it for offline usage — just wait a few seconds for the audio to load.

At the moment printing (including printing to PDF) works on the paid plan of the desktop (Mac or PC) web app only. You can subscribe here.

Sign in with the Google Account that you've used to purchase the app. If this doesn't help send us an email via Settings - Contact support. This way we'll get additional information on your setup that will help us fix the problem. To speed up the resolution of your question, send a screenshot of what you see to support+android@songsterr.com. Here are the instructions to take a screenshot on an Android device.

You can submit tabs via the Submit Tab button in the left toolbar. You'll need to use a desktop web browser. To create a tab you'll need to either buy Guitar Pro software or use a free TuxGuitar alternative.

You can submit a new revision via the "Edit" button in the top right corner. You'll need a desktop browser for that. To edit tabs you'll need to either buy Guitar Pro software or use a free TuxGuitar alternative.

We provide support by email only.

Use these emails:

• Songsterr iOS app: support+ios@songsterr.com
• Songsterr Android app: support+android@songsterr.com
• Songsterr Web app: support+web@songsterr.com
• General questions or feedback support@songsterr.com