FAQ

All the tabs are contributed by users (via songsterr.com website). We don't do the transcriptions ourselves.

Sorry, but Songsterr web app is an online-only service. Please try our mobile apps instead. Both iOS and Android apps support offline mode.

Please note, that song can be in a non-standard tuning. The tuning is shown near the beginning of the first measure.

At the moment we don't have licenses with the publisher of this artist. We are doing our best to get them.

You can access the previous revisions of a tab by clicking the Edit button to the right of the song title. Please note, that you'll have to use a desktop browser and our web app for this.

Please send a screenshot of what you’re shown to our email address support+web@songsterr.com

Please use this link to cancel your subscription.

Unfortunately, credit card is the only option at the moment. If your main concern is security, please note, that we don't store payment data on our side. We use "transparent redirect" feature of Braintree - one of the most reliable payment processors in the world. Here is the list of companies that use Braintree (Uber, Airbnb and Pinterest to name a few). Also, please note that Paypal recently bought Braintree. So it is fair to say that we use solution approved by PayPal.

Monthly payments are the only option at the moment.

You can update your credit card details from your account page.

Looks like your credit card has expired. You can resubscribe by clicking "Subscribe to Plus for $9.90/month" on this page. You will be prompted to enter your new credit card details.

Check out this page for a quick intro with examples. Click here to download this page in pdf.

Chord signs and lyrics are added by transcribers. Unfortunately, not that many users add them. If chord signs and lyrics are present in transcription we do show them. We are thinking of ways to motivate users for better transcriptions.

Most tabs on Songsterr have multiple tracks. You can switch between tracks using Mixer. Please use the Instrument button (one right below Play) to switch to another track.

Unfortunately, guitar tabs don't have much sense for piano and wind instrument players. Some tabs have tracks for these instruments but they’re only useful if you want to learn how to play these parts on guitar. Adding traditional music notation might be something we'll consider working on in the future.

Unfortunately, we don't have many ukulele tabs and don't get many requests from ukulele players. We would recommend checking the pages of famous ukulele players, e.g. Israel Kamakawiwo'ole

You can change the sound pitch using the Retune button near the first measure of the song. Please note, that this will not transpose the tab — just the audio. Also, please note, that at the moment this feature works on the web and Android apps only.

All tabs are contributed by users. We don't do the transcriptions ourselves, so errors and inaccurate or incomplete versions of transcriptions are possible.

There is no way to restore favorites if you've used the app without signing in. Please Sign Up for a free Songsterr Account. And sign in from within the app to backup your favorites to our servers and prevent this problem from happening in the future.

Perhaps the reason is that you are using Bluetooth headphones or speaker. If so, try using wired headphones.

Please use this link to reset your password.

Our licenses with music publishers don't allow us to share tab content in cases like yours.

At the moment printing (including printing to PDF) works on the paid plan of the desktop (Mac or PC) web app only. You can subscribe here.

Here are the steps to request a refund for an App Store purchase.

If you have an active paid subscription but for some reason, the app doesn't provide you full access please do the following:

1. Tap Settings > iTunes & App Store.
2. Tap Sign Out (even if you see the correct Apple ID).
3. Tap Sign In, then enter your Apple ID and password. Please make sure you use the same Apple ID that you've used to subscribe.

If this doesn't help, please try two more things:

1. Delete and reinstall the app from the App Store.
2. Reboot your iOS device.

If this doesn't help, send us an email from within the app. To do this, tap on the "?" button and then on the "Email" button. This way we'll receive some logs that will help us fix the problem. To speed up the resolution of your question, please send the following screenshots to support+ios@songsterr.com

1. A screenshot of what you see after you click this link on your iOS device.
2. A screenshot of what you see when you open a tab in the app.

Here are the instructions on how to take a screenshot

Please follow this link on your iOS device and set Auto-Renewal to OFF to cancel your subscription.

Please try out the steps from this article.

Looks like you are trying to sign in from the Songsterr app. Please note that your paid subscription is managed by iTunes — not Songsterr. If you have a paid subscription, the app should work without signing in. Signing in is only needed to sync favorites between devices.

Please make sure that silent mode is not enabled on your device. If you have an iPad, swipe upward from the bottom to open the Control Center menu. Then tap the "Mute" icon. If you have an iPhone, just toggle the button on the left side of your device.

The tracks that you open online are cached and will also work offline. You don't have to play the whole track to cache it for offline usage — just wait a few seconds for the audio to load.

Please sign in with the Google Account that you've used to purchase the app. If this doesn't help, please send us an email via Settings - Contact support. This way we'll get additional information on your setup that will help us fix the problem. To speed up the resolution of your question, please send a screenshot of what you see to support+android@songsterr.com Here are the instructions to take a screenshot on an Android device.

Our Android app is a one-time fee. There is no monthly subscription.

The tracks that you open online are cached and will also work offline. You don't have to play the whole track to cache it for offline usage — just wait a few seconds for the audio to load.

You can submit tabs via the Submit Tab button in the left toolbar. Please note that you'll need to use a desktop web browser. To create a tab you'll need to either buy Guitar Pro software or use a free TuxGuitar alternative.

You can submit a new revision via the "Edit" button in the top right corner. Please note that you'll need a desktop browser for that. To edit tabs you'll need to either buy Guitar Pro software or use a free TuxGuitar alternative.

We provide support by email only.

Please use these emails:

• Songsterr iOS app: support+ios@songsterr.com
• Songsterr Android app: support+android@songsterr.com
• Songsterr Web app: support+web@songsterr.com
• General questions or feedback support@songsterr.com